Lifetime Partnership - Partner for Years

Partner for years - a new dimension of customer service in the solar industry

From transaction to relationship

Imagine the situation: you have invested in an advanced roof system that is also a source of energy for your home. After a few years, there is a need for maintenance or modernization, but the company that carried out the installation no longer exists. You do not have technical documentation, you do not know how the system was configured, and finding a competent service is bordering on a miracle. This is the reality of many owners of traditional photovoltaic installations.

Electrotile has completely changed this approach by introducing a long-term partnership model. We understood that a solar roof is not a one-time purchase, but the beginning of a long-term relationship. It's like with a modern car - it's not enough to buy it, you also need to service it regularly, update the software and be sure that in case of a problem we will receive professional support.

When we install a solar roof, we begin a multi-year journey with our customer. Every installation is documented in detail, every customer receives a dedicated technical supervisor, and our team is always ready to help — even after years of installation. This is not an additional service - it is a fundamental part of our philosophy of operation.

Comprehensive care system

A true partnership requires systematic action and a well-thought-out support system. At Electrotile, we have created a comprehensive customer care program that goes far beyond standard warranty service.

At the heart of this system is a dedicated technical supervisor. This is not a random person from the hotline - this is an experienced specialist who knows your installation from day one. The supervisor has access to the full technical documentation, the history of all maintenance and modernization. Thanks to this, he can quickly and effectively advise in any situation.

Regular reviews are another key element of our program. We do not wait for problems - we actively prevent them. The schedule of inspections is determined individually, taking into account the specifics of the installation and local weather conditions. During each visit, our technicians not only check the technical condition of the system, but also optimize its operation in accordance with current needs.

Modern technology allows us to remotely monitor the performance of the installation. The system automatically detects even the smallest deviations from the optimal operating parameters. If we notice that one of the modules is working below its capacity, we can react before a more serious problem arises. It's like regular preventive examinations - prevention is better than cure.

We pay special attention to documentation. Every service visit, every modification of the system is described in detail and archived. After years, you will know exactly what and when was done with your installation. This is invaluable when planning the modernization or expansion of the system.

Our customers also have access to a dedicated technical hotline. This is not an ordinary call center - specialists are waiting under the phone who know the specifics of our systems and can quickly solve most problems. In case of emergency, we arrange an immediate service visit.

The future of customer relations

True partnership is not only responding to current needs, but also planning together for the future. At Electrotile, we look forward to working with our customers for decades to come, anticipating how their energy needs will change.

Your home will evolve - maybe an electric car will appear, maybe you will opt for a heat pump or air conditioning. Any such change affects energy demand. That is why we regularly analyze the energy consumption profiles of our customers and proactively advise on the optimization or expansion of the system. Our solar roof is designed for future retrofits — you can gradually increase its capabilities as your needs grow.

We also make sure that your system is always technologically up-to-date. The program of regular updates includes not only the control software, but also the electrical components. As new, more efficient solutions emerge, you can easily upgrade your installation. It's like with a modern smartphone — regular updates give you access to the latest features and security.

Our many years of experience show that such a partnership approach benefits both parties. Clients gain confidence that their investment will serve for decades, and we build lasting relationships based on trust and professionalism. This is why most of our new customers come to us by referral - there is no better recommendation than a satisfied user of the Electrotile system.

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